Shipping policy
SHIPPING POLICY
OVERVIEW
At Preetibora, we ship across India and to 120+ countries worldwide. This policy explains how we process, dispatch, and deliver your order, how long it takes, what it costs, and what to do in the rare event that something goes wrong in transit.
1. ORDER PROCESSING AND DISPATCH
- Orders are processed and dispatched from our studio in Pune, Maharashtra, India.
- We dispatch Monday to Saturday. There is no dispatch on Sundays.
- Orders placed before 5:00 PM IST are typically dispatched the next working day. Orders placed after 5:00 PM IST are dispatched the working day after.
- Dispatch is paused on major national and state holidays (e.g., Diwali, Holi, Independence Day, Republic Day, Gandhi Jayanti, and major Maharashtra holidays). Orders received on these days will be dispatched on the next working day.
- During peak festive seasons, wedding seasons, and major sale events, both dispatch and delivery may take an additional 1β2 working days beyond the standard timelines below.
2. SHIPPING WITHIN INDIA
- Shipping is free on all prepaid orders within India.
- Cash on Delivery (COD) is available at a nominal fee of βΉ99 per order (charged once per order, not per product).
- We use DTDC, Bluedart, and Maruti Courier as our India shipping partners.
Expected delivery timelines after dispatch (prepaid orders):
- Mumbai, Delhi, Bangalore, Hyderabad and other Tier 1 metros: up to 3 working days
- Tier 2 metros: up to 4 working days
- Rest of India: up to 5 working days
Please note:
- COD orders take an additional day over and above the above timelines.
- Certain pin codes in Jammu & Kashmir, Ladakh, and the Northeast may experience slightly longer delivery times.
- Deliveries may be affected by Sundays, national holidays, and state-specific holidays.
- The timelines above are typical for over 90% of orders. In rare cases, unforeseen issues with our courier partners may cause minor delays.
3. INTERNATIONAL SHIPPING
- We ship to 120+ countries using FedEx International Priority.
- International shipping charges are calculated live at checkout by FedEx based on the destination country, order weight, and shipping zone. You will see the exact shipping cost before you pay.
- There is no free international shipping threshold.
- International orders are typically dispatched within 48 hours of order placement.
- Expected delivery time after dispatch: 5 to 8 working days, depending on the destination country.
- In rare cases, some parcels may take up to two weeks for delivery due to unforeseen logistical issues faced by FedEx or by local customs in the destination country.
- If you are shopping for a special occasion, we recommend placing your order at least 15 days in advance to account for any unforeseen delays.
Customs duties and import taxes (international orders):
- Our prices include Indian taxes (GST), and your order total includes shipping and transaction charges.
- Any customs duties, import taxes, or clearance fees levied by the destination country are not included in the order total and are the sole responsibility of the customer / consignee.
- Most international orders are delivered without any customs charges. If you would like an estimate for your destination country before placing your order, please contact us at hello@preetibora.com and we will be happy to help.
- If an international parcel is refused, returned, or abandoned by the customer due to unpaid customs duties, any shipping and customs costs incurred will be deducted from the refund (if any) issued.
4. SHIPPING CONFIRMATION AND ORDER TRACKING
- Once your order is dispatched, you will receive a tracking ID via email and WhatsApp within 24 hours of dispatch.
- You can also track your order any time at www.preetibora.com/tools/tracking.
- If you have placed an order more than 24 hours ago and have not received the tracking ID, please contact us at hello@preetibora.com or on WhatsApp at +91 93224 58825.
5. ORDER CANCELLATION AND ADDRESS CHANGE
- Order cancellation: You may cancel your order any time before it has been dispatched by writing to us at hello@preetibora.com or messaging us on WhatsApp. Once an order is dispatched, it cannot be cancelled. Cancelled prepaid orders are refunded in full to the original payment method, typically within 5β7 working days.
- Shipping address change: You may request a change to your shipping address at any time before the order is fulfilled and handed over to the courier. Once an order is dispatched, we are unable to make changes to the delivery address.
6. LOST OR DELAYED PARCELS
If your parcel appears to be lost or stuck in transit, please contact us at hello@preetibora.com within the following windows from the last tracking update:
- Within India: within 7 days of the last tracking update.
- International orders: within 10 days of the last tracking update.
Once notified, we will file a formal complaint and investigation request with the courier partner. Depending on the outcome of the investigation, we will either arrange a replacement or issue a refund / store credit, in line with our Returns & Exchange Policy. Please note that courier investigations can take up to 15β21 working days to conclude.
7. DAMAGED IN TRANSIT
If your parcel arrives damaged, or the product inside is damaged in transit, please raise a claim through our returns portal within 4 days of delivery, following the same process as a defective product claim set out in our Returns & Exchange Policy.
- An unboxing video is strongly preferred for faster resolution of shipping-damage and defect claims. Clear photos of the damage will be accepted where a video is not available.
- All damage claims are reviewed by our dispatch and quality-check team, which may take up to 2 working days.
- Approved claims are eligible for a replacement, a full refund, or store credit, in line with our Returns & Exchange Policy.
8. RETURNS AND EXCHANGES
Returns and exchanges are governed by our separate Returns & Exchange Policy, available at www.preetibora.com/pages/exchange-page. In summary:
- Returns can be initiated within 4 days of delivery through our returns portal.
- Non-defect returns are refunded as a 21-day gift card / store credit.
- Defective products are eligible for a full refund, partial refund, or store credit, after inspection.
- International orders are not eligible for exchanges. We encourage international customers to use our size guide or contact us for a size consultation before placing an order.
9. CONTACT
For any shipping-related questions, please reach us at:
Email: hello@preetibora.com
WhatsApp: +91 93224 58825 (2:00 PM β 10:00 PM IST, Monday to Friday and Sundays)
Studio address: 604 - Preeti Bora, Seasons Business Square, Sanewadi, Aundh, Pune, Maharashtra β 411007, India