Quick Support
Get assistance by clicking on the relevant tab from below. If your concern is not mentioned, please contact us.
Write to us here for all order related inquiries, issues or concerns. We normally resolve all queries within a few hours on the same day itself. You can also WhatsApp us. We available on WhatsApp from 2:00PM- 10:00PM IST from Monday to Friday & on Sundays.
Click here to track your order. In case you have already placed your order over 24 hours ago, but haven't received the tracking ID by email, please contact us here.
You can directly place International orders on this website itself. We ship to 120+ Countries using FedEx International Priority and accept all major International Debit and Credit Cards. Please note that shipping in India is free, many International customers order from abroad and enter their Indian Address while checking-out to avail free shipping. If you have any concern, require assistance regarding your size, or need to update us regarding an ongoing order, please contact us here.
We accept return requests for all orders within 4 days of delivery. No reason is required to make a return within this window. We issue 21-Day gift cards / store credit against returned items, unless you have returned the product due to a defect, in which case we can issue a whole refund. Make a return or see our entire policy.
604 - Preeti Bora, Seasons Business Square, Sanewadi, Aundh, Pune MH – 411007 India. Drop in between 10am to 7pm IST, on any day! Map us.
FAQ's and Disclaimers
Orders placed before 5 pm are dispatched next day. Here are the expected delivery times from dispatch:
- Mumbai, Delhi, Bangalore, Hyderabad and other Tier 1 Metros: Upto 3 Working Days.
- Tier 2 Metro: Upto 4 Working Days.
- Rest of India: Upto 5 Working Days.
Please Note:
- COD orders take an additional day over and above this timeline.
- Please note that certain pin codes in J&K and Northeast India may experience slightly longer delivery times. Additionally, deliveries may be affected by Sundays, national holidays, and state-specific holidays.
- The timelines provided are typical for over 90% of orders. Occasionally, unforeseen issues with our courier partners (DTDC, Bluedart, Maruti) may cause slight unexpected delays.
We normally ship all international orders within 48 hours at most. We use FedEx International Priority for shipping, ensuring reliable and efficient delivery.
Depending on the destination country, delivery times typically range from 5 to 8 working days after dispatch.
Please note:
- In rare cases, some parcels have taken even two weeks for delivery due to unforeseen logistic issues faced by FedEx.
- If you are shopping for a special occasion, we kindly recommend placing your order at least 15 days in advance to account for any unforeseen delays. Thank you for your understanding and cooperation.
Our prices include Indian taxes like GST, and your order total includes shipping and transaction charges as well. However, any potential customs or duties that may be incured upon delivery are not included.
More often than not, orders are delivered without any custom charges. However, if you would like us to assist you in estimating any potential customs or duties, please let us know, and we will be happy to assist you.
We accept returns in exchange for gift cards for requests made within 4 days of receiving your product. Please note, we do not have a pickup facility yet. You will need to ship the products back to us after raising your return request here. We will cover the cost of shipping the product back to you. Please see our full policy here.
When it comes to sizing accuracy, please note that each design has a different intended fit.
For instance, if our size chart suggests size 40 based on your chest measurement, order size 40. However, for loose-fitting items like Kaftans, the actual garment may intentionally measure 42 or 44 inches at the chest. If you have questions, don't hesitate to ask.
If you find that you prefer a different size after wearing the piece, you can request a return within the 4 day window. We recommend first-time international customers to contact us for further clarifications as size exchanges are not available outside India.
When you unpack your product, you'll find two tags: the 'Stitched Label' stitched onto the garment and the 'Hanging Tag' dangling from the product. Always verify the hanging tag – for example, if you ordered 'S (38),' the hanging tag should also indicate 'S (38).' If the 'Hanging Tag' shows any other size, even if the 'Stitched Label' says 'S (38),' there might be an unusual size mix-up. Please inform us, and we'll arrange a return.
We employ various manufacturers for different designs, and occasionally, their 'Stitched Labels' do not precisely match our size chart. This is why we always label the 'Hanging tag' with the correct intended size according to our size chart.
Shipping within India is free. However, for Cash-on-Delivery (COD) orders, we charge a nominal fee of Rs. 99. This COD fee applies only once per entire order, not for individual products.